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Job Title : Customer Service Apprentice
Employer : Lockdales Auctioneers
Location : Ipswich, IP5 3RF
Position Type : Apprenticeship
Sector : Business, Administration, Finance and Law
Vacancy Reference : VAC-01756
Vacancy Short Description : A fantastic opportunity has arisen for a Customer Service Advisor to join a well-established busy auction house based in Martlesham Heath, Suffolk. This position will suit someone looking for varied and interesting work. Applicants must be highly motivated, have excellent communication and organisational skills and a passion for customer service.


Qualifications Required : Entry onto the apprenticeship is subject to a thorough initial assessment to establish course suitability. Ideally applicants should have at least 4 GCSEs including English and Maths at grades 9- 4 for an Advanced Apprenticeship and 9-3 for an Intermediate
Vacancy Full Description : As a Customer Service Advisor, you will be the first point of contact for customers over the phone & in person.

Key responsibilities include:
• Answering the telephone
• Managing social media accounts
• Updating in-house database systems
• Handling consignments & lot collections
• Taking payments over the phone & in person
• Condition reports, lot enquiries & photography
• Completing telephone bids with customers unable to attend auctions
• Attending valuation roadshows to greet customers & establish needs
Number of Positions Available : 2
Working Week : Mon – Fri 9am – 5pm including occasional travel
Salary : £ 161.25 (Weekly)
Application Deadline Date : 21/06/2021
Possible Start Date : 05/07/2021
Personal Qualities : Team working, Creative, Self Motivated,
Skills Required : Communication skills, IT skills, Attention to detail, Organisation skills Customer focussed
Future Prospects : We take continuous professional development seriously and are committed to ensuring each individual performs at their best and develops their potential for future roles. Successful candidates can expect potential future employment upon completion of this Apprenticeship and we have a track record of this being achieved.

The Apprenticeship provides an excellent opportunity for committed, hardworking and enthusiastic individuals and could effectively provide the foundations of a long term career within the organisation.
Training to be Provided : Qualification: Customer Service Practitioner Level 2 Standard College Attendance: All assessment and training is undertaken in the workplace Training for all job specific tasks will be given. In addition the apprentice will have the support and guidance of a qualified assessor from the college, who will make on-site visits every 6-8 weeks. There may be the occasional need to attend either the Ipswich or Rural Suffolk (Otley) campus for short training courses and tests.
Other Information : Very varied role.
Lots of customer interactions over the phone and face to face
Travel and staying away from home when supporting company events.
Manual handling when moving consignments.
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