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Job Title : Customer Service Apprentice
Employer : Green Island Gardens
Location : Colchester, Essex, CO7 7SP
Position Type : Apprenticeship
Sector : Agriculture, Horticulture and Animal Care
Vacancy Reference : VAC-01669
Vacancy Short Description : Opportunity for a young person to work directly in customer service at the entrance to the gardens, tearoom and nursery at Green Island Gardens, dealing with individuals and large visiting groups as well as private parties.


Qualifications Required : Entry onto the apprenticeship is subject to a thorough initial assessment to establish course suitability. Ideally applicants should have at least 4 GCSEs including English and maths at grades 9- 4 for a Level 3 Apprenticeship and 9-3 for a Level 2.
Proof of qualifications will be required before you can be accepted onto the apprenticeship.
PLEASE NOTE: All applicants regardless of entry requirements will be emailed an Initial Assessment to complete as part of the recruitment procedure. This is an online assessment in English and maths and can be completed at your preferred location remotely. Currently, due to COVID19 we are not usually offering Initial Assessment appointments at either campus. Those without the stated entry requirements or awaiting GCSE/GCSE retake grades, will be offered further advice and guidance to support their application if required.
Vacancy Full Description : You will learn every aspect of day to day running of a small business, dealing with individuals and large visiting groups as well as private parties.
You will take bookings, telephone messages and deal with customers directly.
Serving in the tearoom, including making up light lunches and teas on a day to day basis as well as for larger bookings.
Serving customers at the entrance to the gardens and also the plant nursery.
You will also learn about marketing for a small business
Number of Positions Available : 1
Working Week : 30 – 40 hrs per week depending on season
Application Deadline Date : 30/10/2020
Possible Start Date : 09/11/2020
Personal Qualities : Friendly, outgoing, keen to learn individual
Skills Required : Friendly, outgoing, keen to learn individual,
Future Prospects : You will be qualified to work in any customer service role with expertise in hospitality, tourism, leisure, horticulture and tearoom environments.
Training to be Provided : Training for all job specific tasks will be given. In addition the apprentice will have the support and guidance of a qualified assessor from the college, who will make on-site visits every 6-8 weeks.
Other Information : Pay Rates: The current NMW rate for Apprentices is £4.15 per hour with effect from 1st April 2020. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the National Minimum wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent in training. For more information visit:
Apprentices need to be employed for a minimum of 30 hours per week in the industry with a contract of employment

Shortlisting/Interviews - Shortlisting and interviews will take place throughout the duration of the vacancy ad. This may mean that the vacancy could close before the published cut-off date should suitable candidates be found.
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