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Job Title : Apprentice Systems Engineer
Employer : Lucid Systems Ltd
Location : IPSWICH, Suffolk, IP2 8SJ
Position Type : Apprenticeship
Sector : Information and Communication Technology (ICT)
Vacancy Reference : VAC-01668
Vacancy Short Description : The successful applicant will be assisting senior engineers carry out their daily tasks. This will range from talking with customers and logging tickets, to assisting engineers on site with installs.


Qualifications Required : Entry onto the apprenticeship is subject to a thorough initial assessment to establish course suitability. Ideally applicants should have at least 4 GCSEs including English and maths at grades 9- 4 for a Level 3 Apprenticeship and 9-3 for a Level 2.
Proof of qualifications will be required before you can be accepted onto the apprenticeship.
PLEASE NOTE: All applicants regardless of entry requirements will be emailed an Initial Assessment to complete as part of the recruitment procedure. This is an online assessment in English and maths and can be completed at your preferred location remotely. Currently, due to COVID19 we are not offering Initial Assessment appointments at either campus. Those without the stated entry requirements or awaiting GCSE/GCSE retake grades, will be offered further advice and guidance to support their application if required.
Vacancy Full Description : • 1st line support engineer
• Taking telephone calls and dealing with customer requests
• Attending sites to assess efficiency of computer systems
• Assisting senior engineers with their work
• Preparing PCs and network equipment for installation
• Any other duties falling within your role and capabilities the Company may from time to time reasonably require you to perform

Lucid Systems require an enthusiastic person to expand their growing team. The successful applicant will be assisting senior engineers with their day to day tasks. You will forever be learning whilst working and will gain first-hand experience in the IT industry
Number of Positions Available : 1
Working Week : Normal working day is 9:00am – 17:30pm
Application Deadline Date : 23/10/2020
Possible Start Date : 02/11/2020
Personal Qualities : • Willingness to learn
• Patient
• Eager to get into IT
Skills Required : • Good Communication
• Ability to work alone as well as in a team
• Good time keeping
Future Prospects : If the apprentice is successful there will be the opportunity to stay with Lucid as a full-time junior system engineer. Lucid Systems currently have 2 engineers that were previously apprentices with us and are continuing to grow with the company.
Training to be Provided : The learner may be expected to undertake functional skills qualifications in English, Maths and ICT (as required) and a related technical certificate, if applicable.
The qualification will be workplace based with occaisional visits to the Ipswich Campus.
Other Information : Pay Rates: The current NMW rate for Apprentices is £4.15 per hour with effect from 1st April 2020. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the National Minimum wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent in training. For more information visit:
Apprentices need to be employed for a minimum of 30 hours per week in the industry with a contract of employment

Shortlisting/Interviews - Shortlisting and interviews will take place throughout the duration of the vacancy ad. This may mean that the vacancy could close before the published cut-off date should suitable candidates be found.
Things to consider : Some jobs may require an onsite visit so a car would be useful but not essential.
The job will involve face to face customer interaction so good personal hygiene is essential.
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